Refunds/Returns: We have a strict No Refund & No Return
Policy.
All sales are final. NO EXCEPTIONS
We do not cancel/refund orders after they are placed, in transit, or after delivered
Lash Factor Pro is not responsible for any lost or stolen packages.
Item Defective:
If you believe the item you received is unusable due to i being possibly defective, please contact within 48 hours ot delivery to investigate (if applicable).
To initiate a defective product
Email: the.lashfactonj@gmail.com
- The following information MUST be included:
- Your name & best way to contact you (email or text)
- Order Number
- Details of what the damage or defect is
- MUST INCLUDE supporting photos and/or video
Please note that we are not responsible for boxes or items that are damaged during shipment. We guarantee all of our items are packed well to ensure no damage during transport.
Please allow up to 5 business days for a response.
- If your package states Delivered but you don't have it - Please Call Carrier USPS (Speak to a live representative & open a case) They will open an investigation to locate your package & contact us if further information is needed.
- Please note that some orders may be shipped in multiple boxes
THE LASH FACTOR PRO is not responsible for any damaged, lost or stolen packages.